Returns & Refunds
It is mandatory to include a returns form with all returned goods.
Returned goods must be in the same condition as sent and in original packaging ready for re-sale.
All returned goods must be sent back within 10 working days of receipt, any returns outside of this time frame may be rejected.
Responsibility on non delivery of returned items rests with the sender.
Any damaged goods must be reported immediately by phone within 24 hours of receipt of delivery.
A 15% restocking fee will be charged on all returned goods that were supplied correctly but are no longer required.
No credit will be issued for returned goods sold under special terms- End of line, Discounted, Promotion or Special order items.
Any goods sent incorrectly by Vesty UK will be re-sent with no carriage cost payable by the dealer involved once accepted by Vesty UK.
Any claims for Warranty must be made by phone to the sales office prior to returning the goods. Vesty UK will cover carriage costs for items accepted as warranty but reserve the right to replace or repair any goods rather than issue a credit note where applicable. Any items not accepted as warranty will be returned to the dealer if requested and no carriage costs will be accepted by Vesty UK.
WE DO NOT ACCEPT RETURNS ON ANY CLEARANCE/PROMOTIONAL ITEMS.